Frequently Asked Questions

The Farm

Where does the beef come from?

We have a beef finishing farm just south of Opunake in Coastal Taranaki.  This land has been farmed by the Carey family for three generations.  All of the beef we sell is finished on this farm.
 

What is the breed of your animals?

Our animals are Angus prime-steers. While we have other breeds on farm, these animals are sold through traditional channels.

Are your animals 100% grass-fed?

100% grass-fed and grass-finished. We feed no maize silage or palm kernel (PKE). The animals eat grass and grass supplements (hay and silage) grown on farm. We do not buy in feed for the animals.

We follow the Pasturefed Cattle Assurance System standards which state that the animals are:
- identifiable and traceable
- not confined for the purposes of intensive feeding
- pasture fed for their lifetime

Do you use any growth enhancers or hormones?

No. The animals grow as they grow. Our animals are free from Hormonal Growth Promotants.

Is your farm organic?

Our farm is not organic. We do however follow a traditional farming system where fertilisers are applied (phosphate and pot ash) to ensure consistent grass growth year round. We do not apply herbicides to the paddocks. Antibiotic treatment is reserved for animals that really need it and in accordance with veterinary guidance.

Do you farm free-range?

Yes. Our stocking densities are low and the animals are shifted to fresh pasture each day. The animals have continuous access to graze in open pastures. Our animals are never fed through a feedlot or herd home.

The Beef

Do you age your beef?

We ‘cold bone’ all of our animals after 5 to 7 days.  Our steak cuts are then further aged under vacuum for another 7-14 days.

What are the ingredients in your sausages and patties?

Nutritional information is provided next to each product on the relevant product page.

Do you have any recipes for cooking with your products?

Absolutely! Check out our Blog where you will find a variety of recipes and cooking tips.

Do you sell beef bones?

We have Stock Bones and Pet Bones for sale.  You can find them on the Bulk Buy page.

Do you sell beef cheeks, oxtail or any offal?

Unfortunately we do not have any of these products for sale at this time.

Is your beef halal?

Our beef is not halal.

Shipping & Delivery

Where do you deliver to?

We deliver from the top of the North Island to the bottom of the South Island, including Waiheke and Stewart Island. As we deliver a perishable product, we are generally unable to deliver to your door if you live at a rural address. Instead, we do what we can to get the beef as close as possible to your door, or we can get the order delivered to a friend/family member or your work. 

To check if your address is classed as rural by our primary courier company, click here. You can always Contact Us to check your options prior to placing your order.
 

What days of the week do you deliver?

When you place your order online, the Delivery Date will always default to the next available delivery day. Using the calendar at Checkout, you can choose the Delivery Date that suits you best.

We ship Monday to Friday for delivery Tuesday-Saturday. Please note: if you would like your products to be delivered on a Saturday, a $5 Saturday delivery charge is added to your order due to extra courier fees.

How much does delivery cost?

We offer free delivery on all of our Beef Boxes and Gifts for delivery Tuesday-Friday.  If you would like your products to be delivered on a Saturday, a $5 Saturday delivery charge is added to your order due to extra courier fees.

 For our Build a Box and Pantry range, delivery charges are based on your total transaction spend with us:
up to $90                             $13*
$90 and over                      Free*
(*plus a $5 Saturday delivery charge if you elect to have your order delivered on a Saturday)

What happens if I'm not home when you deliver?

Couriers can deliver at all times of the day. If you’re not home when the courier delivers, we ask the courier to leave the beef box on your property rather than a ‘card to call’. If you have a particular spot where you’d like the box left if you are out, please put this in the Delivery Notes field when you place your order. The default spot will otherwise be at your front door.

Order & Payment Enquiries

How do I order online?

We’ve made it easy to purchase what you want online. Browse through our range of pre-selected meatpacks, craft your own or go shopping in our pantry. Add your items to the cart. When you’re ready to head to Checkout, click at the top of the screen to complete the payment process.

How can I pay for my order?

Our payments are processed by Payment Express. We accept VISA or Mastercard. We also have the Account2Account option where you can pay for your order by internet banking. Click here to find out more about Account2Account.

Do I need to create an account to complete my purchases?

No. You can always complete your purchase online as a ‘guest’ rather than creating an account and logging in to complete subsequent purchases.

However, we recommend creating an account to make purchasing with us a quicker process. You are also able to easily re-order previous orders with us.

I completed my purchase but I haven't received an e-mail receipt?

Sometimes glitches happen. If you haven’t received your e-mail receipt from us 6 hours after placing your order, please Contact Us to check the status of your order.

Is there a minimum order value?

There is no minimum order value. However, all orders under $90 are charged a $13 freight and packaging fee.

Can I purchase gift vouchers?

Of course! We have $50, $75 and $100 vouchers available on our Gifts page. Plus, we have a whole range of Gift Boxes available for sale too.

Sponsorship

Would you be able to sponsor my event?

We support a number of causes across New Zealand ranging from school groups to community organisations and cultural activities.

From time to time we are able to help additional causes with sponsorship of product.  However, as the cost to produce our products are high, we are unable to support all requests for sponsorship at all times of the year.  You can find out more on our Sponsorship page.

We are unable to assist with cash sponsorship.

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